Shipping policy

We want your HushVeil to reach you smoothly. Here's what to expect.

1. Order processing
Orders are processed within 1-3 business days (excluding weekends and public holidays). You'll receive a confirmation email when your order is placed, and another with tracking once it ships.

2. Delivery options and times
You choose your shipping speed at checkout
- Standard shipping: Free. Estimated delivery 10-15 business days.
- Express shipping: Additional fee shown at checkout. Estimated delivery 8-10 business days. Delivery estimates begin once the order has been dispatched, not at the time of purchase, and are estimates rather than guarantees. Times may be longer during peak periods or due to factors outside our control.

3. Where we ship
We currently ship to the United States, the United Kingdom, Canada, and Australia.

4. Tracking
Once your order ships, we'll email a tracking link. Please allow a little time for tracking to begin updating after dispatch.

5. Customs and import duties
Orders ship internationally. Any customs duties, taxes, or import fees charged by your country are the responsibility of the recipient and are not included in the product or shipping price.

6. Delays, lost, or damaged parcels
If your tracking hasn't updated for an extended period, or your parcel arrives damaged, email hello@hushveil.co with your order number and we'll help make it right. For damaged items, please include photos.

7. Incorrect address
Please double-check your shipping address at checkout. We're not able to reroute once an order has shipped, and re-delivery for an incorrect address may incur additional cost.

8. Contact
Shipping questions? Email hello@hushveil.co.